Our Commitment to You
At The Winding Stairs, we take great pride in the creation of our exclusive products and we want your shopping experience to reflect our commitment to quality. But we know that sometimes things go wrong. For that reason, we have established the following policies to ensure you are 100% satisfied.
Returns or Exchanges
If you are not satisfied with your purchase, please return it to us within 30 days of placing your order for an exchange or refund.
If you receive an incorrect item or for unacceptable defects in manufacturing, we will replace the item or issue you a full refund (minus the cost of shipping). If the item you are returning was received as ordered and doesn’t have any manufacturing defects, a restocking fee of 25% will apply.
Customized, Made to Order, or Personalized items
We are sorry, but customized, personalized, or made to order items cannot be returned or exchanged.
When ordering apparel or jewelry, please read the description carefully and select your desired size based on our recommendations.
Some of the modern T-shirts and sweaters that we use in the manufacture of our clothing line may be slightly fitted with shorter sleeves, which is a more trendy look. If you prefer to have a looser fitting garment, please order one size larger. We try to be clear and forthcoming in the product description to avoid any confusion. We include sizing charts to aid you in your selection.
Please note that we do not accept returns or exchanges for apparel for fitting issues. However, if we make a mistake and ship you a different size than what you ordered, please fill out our form below and we will be happy to reply with further instructions.