Policy

At The Winding Stairs, we take great pride in the creation of our exclusive products. We want you to be happy with every product you purchase. Therefore, if for any reason you are not completely satisfied, you can return items within 30 days of purchase date. All returned items are refunded to the original method of payment and at the original purchase price, plus applicable sales tax, and less any shipping fees.

If your order was received damaged, defective, or you are interested in returning Customized, Made to Order, or Personalized items please contact us at JuanSepulveda@TheWindingStairs.com. Customized, Made to Order, or Personalized items may not be available for returns and refunds.

Process

Pack:
Safely pack your items. Include the following information with your return:
  • Your Name
  • Your Address
  • Order Number
  • Reason for your Return
Failure to provide this information may prohibit or delay your refund.

Ship:
The Winding Stairs
ATTN: RETURNS
PO Box 581790
Kissimmee, FL 34758
Please note shipping fees are at your expense.